2023 Workplace Collaboration MetriStar – UC Administration Management

Published on: August 15, 2023

Author: Irwin Lazar, President and Principal Analyst
One provider earned Metrigy’s 2023 MetriStar Award for UC Administration Management. The value of the MetriStar Award is that it is based on both customer ratings of providers and quantitative metrics correlating the use of a vendor’s products and services with measurable business success.

Product Category

UC Administration Management: UC administration management tools provide the ability to provision users, licenses, phone numbers, and devices across multiple unified communications (UC) platforms. They may provide additional functionality such as automation of moves/adds/changes/deletions and self-service support for password resets, as well as distribution of administration tasks to departments or business groups. UC administration management tools may integrate with IT service management platforms to provide support personnel with visibility into how users are configured and any changes that may have occurred. UC administration management tools are typically available for either on-premises or cloud-based deployment.

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