2023 Workplace Collaboration MetriStar – UC Performance Management

Published on: August 15, 2023

Author: Irwin Lazar, President and Principal Analyst
No providers earned Metrigy’s 2023 MetriStar Award for UC Performance Management. The value of the MetriStar Award is that it is based on both customer ratings of providers and quantitative metrics correlating the use of a vendor’s products and services with measurable business success.

Product Category

UC Performance Management: UC performance management tools provide dedicated capabilities to manage the quality of voice, video, and other unified communications (UC) applications. UC performance management tools allow IT administrators to identify performance-related problems and mitigate them as quickly as possible. Some UC performance management tools also include visibility into underlying network performance to enable root-cause analysis and rapid fault identification. Tools may also use artificial intelligence or pre-configured policies to adjust application and/or network settings automatically to compensate for performance issues. Tools may be certified for specific UC platforms and may also gather information from endpoints including phones, headsets, and room video systems.

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