2024 Customer Experience MetriStar – Artificial Intelligence Development Platforms

Published on: April 9, 2024

Author: Beth Schultz, Vice President of Research and Principal Analyst
Four providers earned the Metrigy MetriStar Top Provider Award for Artificial Intelligence (AI) Development Platforms. The MetriStar Award’s value is that it is based on both customer ratings and quantitative metrics correlating the use of providers’ services with measurable business success.

Product Category

Artificial Intelligence Development Platform: An AI development platform for customer experience (CX) provides technologies that companies use to develop, test, deploy, and update AI models used for applications intended to measure or improve business interactions with customers. An AI development platform may be used in conjunction with machine learning, generative AI, or conversational AI. AI development platforms are available from some CX providers, as well as third-party providers.

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