AI for Business Success 2024-25

Author: Robin Gareiss, CEO and Principal Analyst

Artificial intelligence comes in many forms. Companies are using the technology to serve their customers and to help make employees more efficient. What AI technologies are working best to drive business metrics? How much money are companies actually saving with AI–and where are they not saving any? What are the real-world use cases generating success? This study of IT, CX, and business leaders examines applications of AI that truly work today, and what’s on the roadmap for tomorrow.

Agenda:

• About Metrigy & the Study
• AI Adoption
  • Generative AI
  • Application of AI
• Staffing and Management
  • Agent Assist
  • Agent Wellness
• Bots
• Voice of the Customer
• AI Spending
• AI Value and Benefits
• AI Expertise and Vendor Role
• Common Data Platform
• Demographics

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