Customer Experience Transformation: 2022-23

Author: Robin Gareiss, CEO and Principal Analyst

Agenda
  • About Metrigy & the Study
  • Business Priorities & CX Transformation
  • CX Spending
    • Vendor Relationships and Buying Roles
  • Workplace Trends
    • Agent Update
  • Technology Adoption
    • Digital-First Strategy
    • Integration
    • Self-Service
    • Security and Management
    • Analytics
  • Architecture
    • Carrier Model