Customer Experience Transformation: 2022-23
Author: Robin Gareiss, CEO and Principal Analyst
Agenda
- About Metrigy & the Study
- Business Priorities & CX Transformation
- CX Spending
- Vendor Relationships and Buying Roles
- Workplace Trends
- Agent Update
- Technology Adoption
- Digital-First Strategy
- Integration
- Self-Service
- Security and Management
- Analytics
- Architecture
- Carrier Model