New Microsoft Tool Accelerates Migration to Dynamics 365
September 14, 2026
CX Technology Trends
Summary
Author: Robin Gareiss, CEO and Principal Analyst
Agenda
- About Metrigy
- Study Overview
- Success Definitions
- Customer Experience Transformation
- Workplace Trends
- Contact Center Trends
- Customer Interaction Channels
- Self-Service and Chatbots
- Biometrics
- Addendum: Participant Profile
Author(s)
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