MetriNote – NICE Industry Analyst Summit 2023

Published on: October 23, 2023

Authors: Robin Gareiss, CEO & Principal Analyst Beth Schultz, VP of Research & Principal Analyst Diane Myers, Principal Analyst

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NICE convened its Industry Analyst Summit 2023 Oct. 10 to 13 in Urubamba, heart of Peru’s Sacred Valley. A host of NICE executives, including Barak Eilam, CEO; Barry Cooper, president of the NICE CX division; general managers Tim Harris (CX Suite) and John Willcutts (digital); Einat Weiss, CMO; and various other VP and product marketing directors, were on hand to share NICE’s mission, vision, roadmap, and product demos. In addition, one trio of customers and another of partners shared their experiences working with NICE and their perspectives on where customer experience is headed.

At the event, NICE executives shared updates and insights on a wide variety of topics, including artificial intelligence (AI), convergence, data lakes, information architecture, managing knowledge, true-to-interval workforce management, and more. Much of the discussion centered on fortifying the message that the “experience continuum” is the next stage of the company’s CX journey, for 2023 and beyond.

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