MetriNote – Theta Lake Expands Voice Compliance Capabilities

Published on: June 10, 2024

Author: Irwin Lazar, President and Principal Analyst What's the news? June 5, 2024 – Theta Lake has announced new voice recording innovations to support regulatory compliance requirements for calling and contact center platforms. The new capabilities include support for Microsoft Operator Connect, the ability to integrate capture of voice, SMS, and messaging, and support for data localization of archiving. In addition, Theta Lake announced a patented and patent-pending TranscriptionRN® offering to improve data transcription accuracy.


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