MetriNote – Twilio Lays out Generative AI Vision, Product Roadmap

Published on: August 28, 2023

Authors: Beth Schultz, Vice President of Research and Principal Analyst

What's the news?

Aug. 23, 2023 – Twilio opened its SIGNAL 2023 event for customers and partners with the introduction of new solutions using the generative CustomerAI technology it debuted earlier this year. With CustomerAI, Twilio brings together large language models with real-time customer data in the Twilio Customer Engagement Platform, enabling customers to take advantage of generative and predictive AI capabilities. Here is a sampling of the highlighted products, touching various Twilio platforms:

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