Microsoft Teams and Telephony: Why Small Businesses Prefer UCaaS Providers

Published on: May 10, 2022

Author: Irwin Lazar, President and Principal Analyst
Table of Contents
  • Executive Summary
  • The ROI of Improving Communications and Collaboration
  • Communications and Collaboration Market Landscape
    • What Drives Businesses to Adopt UCaaS?
  • Calling: The Next Step on the Microsoft Teams Journey
    • Option 1: Integration of Microsoft Teams with a Dedicated UCaaS Provider
    • Option 2: Microsoft Teams Phone System Only
  • Conclusions and Recommendations
  • Research Methodology

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