WC MetriCast Forecast & Market Share Report, 2024 & 4Q2024
Published on: April 9, 2025
Author: Diane Myers, Senior Research Director and Principal Analyst
Please Note: MetriCast Forecasts are an interactive workbook in Microsoft Excel format.
Product and Service Categories and Definitions- On-Prem PBX/UC Platforms: Proprietary system hardware and call control software, includes TDM, pure IP PBX, and hybrid TDM/IP systems
- Unified Communications as a Service (UCaaS): Hosted, multitenant service used for placing and receiving calls across the PSTN, sold on a per-seat subscription basis; aggregates telephony, presence, messaging/chat, collaboration, and meetings
- IP Desk Phones: Endpoint devices used to access IP PBX or UCaaS voice services; physical device that plugs into the network; includes conference phones
- Enterprise SBC (eSBC): Network element that controls and manages real-time multimedia traffic flows between IP networks, handling signaling and media
- SIP Trunking: Voice connectivity for premises-based PBX and contact centers with SIP interfaces and UCaaS/CCaaS services; includes Direct Routing and Operator Connect for Microsoft Teams
- PBX/UC licenses: number of unique users supported
- UCaaS seats: number of business users supported
- IP desk phone units: number of deskphones
- SBC sessions: number of simultaneous bi-directional media flows controlled via software licenses (not including oversubscription)
- Worldwide: all areas of the world
- North America: U.S. and Canada
- EMEA: Europe, the Middle East, and Africa
- APAC: Asia and the Pacific, including Japan and Australia
- CALA: Caribbean and Latin America, including Mexico
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