Workplace Collaboration MetriCast Forecasts

Published on: October 2, 2023

Author: Diane Myers, Principal Analyst Product and Services Categories and Definition
  • On-Prem PBX/UC Platforms: Proprietary system hardware and call control software, includes TDM, pure IP PBX, and hybrid TDM/IP systems
  • Unified Communications as a Service (UCaaS): Hosted, multi-tenant service used for placing and receiving calls across the PSTN, sold on a per-seat subscription basis; aggregates telephony, presence, messaging/chat, collaboration, and meetings
  • IP Desk Phones: Endpoint devices used to access IP PBX or UCaaS voice services; physical device that plugs into the network; includes conference phones
  • Enterprise SBC (eSBC): Network element that controls and manages real-time multimedia traffic flows between IP networks, handling signaling and media
  • SIP Trunking: Voice connectivity for premises-based PBX and contact centers with SIP interfaces and UCaaS/CCaaS services; includes Direct Routing and Operator Connect for Microsoft Teams
What We Count In this service, we count vendor's and provider's relative revenue in US$ recognized during the calendar year for every category. We do not include revenue from management systems, service, or support within individual product categories. The indivudal unit sales are as follows:
  • PBX/UC Licenses: number of unique users supported
  • UCaaS Seat: number of business users supported
  • IP desk phone units: number of deskphones
  • SBC Sessions: number of simultaneous bi-directional media flows controlled via software licenses (not including oversubscription)
  • Worldwide: all areas of the world
  • North America: U.S. and Canada
  • EMEA: Europe, the Middle East, and Africa
  • APAC: Asia and the Pacific, including Japan and Australia
  • CALA: Caribbean and Latin America, including Mexico

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