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Webinar Replay – CET [Ep.3] 5 Steps to Self-Service Success

By Customer Engagement Webinars, On-Demand, Webinars

CX leaders want to improve their self-service capabilities to accomplish key goals: Get customers what they need without having to wait for a live agent; and offload agent interaction volume.

Ultimately, they want to improve the customer experience, achieve higher CSAT, and drive more revenue to the company.

But companies often have challenges establishing a successful self-service strategy. We have conducted research on what makes a self-service success, and will address these issues:

*Why don’t more customers use our self-service knowledge base?
*How can AI virtual assistants improve adoption?
*What are the concerns with using AI in self-service, and how can we hedge against them?
*What should I expect my self-service transaction volume to be?
*What are the benefits of using self-service?

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