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Today, most organizations treat UC management separately from network management. When a problem occurs, they must move between disparate network and UC management platforms, often manually, to identify the problem and determine a fix. This approach creates unnecessary delay and inefficiencies and leads to frustrated employees and poor customer interactions.

Absent a unified approach, IT leaders are unable to implement an integrated approach to fault identification, isolation, and recovery. And, they are unable to implement automated self-healing via AIOps. They also lack the end-to-end performance insight to predict problems before they occur, and cannot take proactive steps to prevent issues that impact UC performance and availability. By leveraging an integrated approach that combines visibility into network health with UC application performance, organizations can realize quantifiable benefits including faster provisioning, reduced incidents, and shorter mean time to identify and repair problems that do occur. Automation of problem identification and mitigation leads to overall improvements in productivity and efficiencies, both for IT administrators as well as application end-users.

IT leaders should:

  • Reevaluate their current approach for managing UC applications to ensure that they are fully able to provide end-to-end visibility into voice and video performance, even if using cloud platforms
  • Evaluate management platforms or managed services that integrate network and UC application performance management into a single view to reduce mean time to repair (MTTR)
  • Leverage artificial intelligence (AI) for enabling self-healing and automated configuration to minimize impact of outages or other disruptions

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