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How to plan now for successful contact center of 2028

The pace of change in customer experience technologies is unprecedented. AI-enabled automation is generating efficiencies and benefits that will completely change the landscape of CX in the future.

Join CEOs from Metrigy and IntelePeer to learn about what the contact center of the future looks like, and how you can start planning for it today. During the webinar, IntelePeer’s Frank Fawzi and Metrigy’s Robin Gareiss will discuss the following:

  • Why is the use of AI and automation vital to success—and why will you be more prepared for the future if you get started now?
  • Which types of AI have the most impact on success?
  • Will voice still be relevant in the contact center of the future?
  • Will everything be automated in the future, or will human intervention still exist—and if so, what do human interactions look like?

CX Automation Will Create Massive Change in Contact Centers of the Future

Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy
Frank Fawzi, CEO, IntelePeer

Date: September 28, 2023
Time: 11:00 am ET


Robin Gareiss

Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.