AI is providing companies with compelling automations to CX staffing and management, and Metrigy’s latest research documents significant, measurable improvements. Join Robin Gareiss, Metrigy’s CEO and author of the new AI for Business Success global study, to learn:
- How is AI affecting new hires and layoffs? What new positions are companies adding?
- How does AI affect after-call work?
- Where are supervisors seeing WFM improvements, and how extensive are they?
- What are the real-world improvements for agent assist, in CSAT, sales, AHT, and more?
AI Masterclass Ep. 1: How to Make AI Impact Staffing and Management
Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy
Date: February 27, 2024
Time: 11:00 am ET
