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Getting feedback directly from customers is incredibly valuable to companies–if they act upon it quickly and wisely. The second of a three-part webinar series provides insight into our latest study on customer insights, and how they play a role in improving business metrics. Join us in Ep. 2 to learn:

  • How are companies acting on these insights?
  • To what extent do they share information?
  • How do technologies, such as AI and inferred sentiment, play a role?

Customer Analytics Ep. 2: Taking Actions on Insights

Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy
Date: February 14, 2023

Time: 11:00 am ET


Robin Gareiss

Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.