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Getting feedback directly from customers is incredibly valuable to companies–if they act upon it quickly and wisely. The last of a three-part webinar series provides insight into our latest study on customer insights, and how they play a role in improving business metrics. Join us in Ep. 3 to learn:

  • How do both customer and employee performance analytics help improve business metrics?
  • What are CX leaders doing right and wrong when it comes to insights and analytics?
  • How do customer insights show value for sales teams?

Customer Analytics Ep. 3: Proving the Value of Insights

Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy
Date: March 21, 2023

Time: 11:00 am ET


Robin Gareiss

Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.