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Metrigy’s Customer Experience MetriCast 20223 study gathered data from 1,700 end-user organizations to provide insight into purchasing plans and vendor supporting client experience. In this webinar we’ll share a snapshot of market forecasts, vendors, spending, what technologies correlate with CX success.
Topics include:

  • Contact center platforms
  • CRM
  • CPaaS
  • Workforce optimation
  • Conversational AI
  • Contact center management
  • Voice of the customer
  • Self-service knowledge base
  • Marketing automation
  • Agent assist

Customer Experience Market Outlook and Vendor Trends in 2023

Presented by: Diane Myers, Principal Analyst, Metrigy
Date: April 18, 2023

Time: 11:00 am ET