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In at least 50% of interactions, customers start with digital channels without live-agent support. How can you ensure those experiences are managed properly, resulting in a high CSAT score and more revenue? This webinar discusses the key self-service technologies that successful companies are using, how they are managing the customer journey, and how to use AI and analytics to guide both customers and agents.

Customer Experience Transformation (Ep. 2): Self-Service Done Right

Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy
Date: May 10, 2022

Time: 11:00 am ET


Robin Gareiss

Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.