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AI has become as confusing as it is exciting. With so many options for applying AI to customer interactions, how do you know what to prioritize, and where you’ll get the biggest bang for the buck? And how can you prepare for the future as AI continuously evolves? It’s imperative to be both receptive to technology advancements and also to be innovative for your own use cases.

This webinar will give you strategic guidance, based on real-world research data from Metrigy CEO & Principal Analyst Robin Gareiss. You’ll also hear from NICE Director of Product and Segment Marketing Brian Mistretta on how NICE customers are leveraging AI today. We’ll share insights and recommendations, and answer the following questions:

  • What does the digital customer journey do to amplify company’s ability to automate and expedite transactional requests?
  • How does AI help with containment, self-service, and agent productivity?
  • Moving forward, what truly transformational changes could take place more broadly in the workplace?

How to Prioritize AI Now to Drive Operational Success—and Prepare for the Future

Presented by: Robin Gareiss, CEO & Principal Analyst, Metrigy
Brian Mistretta, Director of Product and Segment Marketing, NICE

Date: December 5, 2023
Time: 11:00 am ET


Robin Gareiss

Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.