More than 70% of organizations are using AI to help them serve customers and improve customer service agent performance. But AI is a loaded acronym–adopting AI can mean dozens of things! Join this webinar to learn how companies are using AI in their customer interactions, and also learn:
- Which types of AI are the most prevalent, and which are poised for big growth?
- What insights do companies get by using AI?
- Where does analytics fit into the picture?
Adopting AI for Consumer Insights
Presented by: Robin Gareiss, CEO & Principal Analyst, Metrigy
Date: June 15, 2021
Time: 1:00 pm ET
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