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Though originally considered a temporary situation, companies are embracing the Work-From-Home (WFH) contact center. Now that the dust has settled with setting up remote agents, CX leaders are leveraging the benefits and tossing aside the disadvantages.

The result? A more functional customer interaction experience that takes advantage of technologies, flexibility, and disaster preparation.

In this webinar, we’ll discuss:

  • How companies are taking advantage of WFH to curtail agent turnover rates
  • What technologies have been key to success
  • Why the physical contact center is changing, but not going away
  • How many agents are working from home, and in what format

CET [Ep.2] Contact Center Redesigned: Leveraging WFH

Presented by: Robin Gareiss, CEO & Principal Analyst, Metrigy
Date: January 4, 2021
Time: 12:00 pm ET


Robin Gareiss

Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.