Though originally considered a temporary situation, companies are embracing the Work-From-Home (WFH) contact center. Now that the dust has settled with setting up remote agents, CX leaders are leveraging the benefits and tossing aside the disadvantages.
The result? A more functional customer interaction experience that takes advantage of technologies, flexibility, and disaster preparation.
In this webinar, we’ll discuss:
- How companies are taking advantage of WFH to curtail agent turnover rates
- What technologies have been key to success
- Why the physical contact center is changing, but not going away
- How many agents are working from home, and in what format
CET [Ep.2] Contact Center Redesigned: Leveraging WFH
Presented by: Robin Gareiss, CEO & Principal Analyst, Metrigy
Date: January 4, 2021
Time: 12:00 pm ET