Deriving Top Value from CPaaS

Author: Beth Schultz, Vice President of Research and Principal Analyst

Table of Contents
  • Executive Summary
  • CPaaS State of Adoption
  • CPaaS Understanding Drives CX Success
    • Success Correlation
    • CCaaS Relationship
    • Low Code/No Code
  • Think ‘Solution,’ Not Technology
  • CX Improvements
  • Conclusions and Recommendations