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For CX, Technology, and Business Leaders

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Workforce Engagement Management 2025-26

Workforce engagement management has become critical in meeting workforce challenges that, left unchecked, could inhibit agent/supervisor engagement and, ultimately, hurt customer experience.

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AI for Business Success 2025-26

In this global study of 1,104 companies, you’ll learn how companies are adopting and securing AI, their plans for the future, what they’re investing in the technology, and the value they are (and aren’t) seeing from it.

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Contact Center-as-a-Service MetriRank 2025

Metrigy’s Customer Experience MetriCast 2025 global market size and forecast study of 1,397 companies finds that 34% of contact center operations are using contact center as a service (CCaaS) as their primary platform.

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Press Release – June 11, 2025

Metrigy Releases Microsoft Teams in the Contact Center Research Study

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Enterprise IT, CX & Business Leaders

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Research Areas of Expertise

Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies.

Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies:

METRIGY EXPERTISE

Customer Engagement

  • Contact Center
  • CPaaS
  • Workforce Optimization
  • Self-Service
  • CRM
  • Digital Channels

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METRIGY EXPERTISE

Employee
Engagement

  • Unified Communications
  • Workplace Collaboration
  • Hybrid Work
  • Employee Experience
  • Content & Knowledge Management
  • Workflow Management

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Metrigy provides unbiased advice and peer benchmarking based on real-world research data.

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Essential insight and analysis from our analyst team.

MetriCast Market Forecast

Actionable metrics-based analysis and guidance covering the latest industry news.

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