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Metrics-Driven Strategic Guidance

For CX, Technology, and Business Leaders

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AI for Business Success: 2024-25

This study of IT, CX, and business leaders examines applications of AI that truly work today, and what's on the roadmap for tomorrow.

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Contact Center-as-a-Service MetriRank 2024

Metrigy’s Customer Experience MetriCast 2024 global market size and forecast study of 1,566 companies finds that nearly 36% of contact center operations are using CCaaS as their primary platform.

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2024 Customer Experience MetriStar Awards

The MetriStar Award’s value is that it is based on both customer ratings and quantitative metrics correlating the use of providers’ services with measurable business success.

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Press Release – August 21, 2024

Metrigy Announces 2024 Workplace Collaboration MetriStar Award Winners

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Who We Serve

Enterprise IT, CX & Business Leaders

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Credible subject-matter experts with proven track records at conveying information.

Research Areas of Expertise

Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies.

Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies:

METRIGY EXPERTISE

Customer Engagement

  • Contact Center
  • CPaaS
  • Workforce Optimization
  • Self-Service
  • CRM
  • Digital Channels

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METRIGY EXPERTISE

Employee
Engagement

  • Unified Communications
  • Workplace Collaboration
  • Hybrid Work
  • Employee Experience
  • Content & Knowledge Management
  • Workflow Management

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Our Latest Research & Analysis

Research Studies

Metrigy provides unbiased advice and peer benchmarking based on real-world research data.

Analyst Blogs & MetriNotes

Essential insight and analysis from our analyst team.

MetriCast Market Forecast

Actionable metrics-based analysis and guidance covering the latest industry news.

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