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Metrics-Driven Strategic Guidance

For CX, Technology, and Business Leaders

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Customer Experience Optimization 2024-25

In this study, Metrigy evaluates how successful companies are optimizing their customer experience from both their own experience—and that of their end customers.

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Contact Center-as-a-Service MetriRank 2024

Metrigy’s Customer Experience MetriCast 2024 global market size and forecast study of 1,566 companies finds that nearly 36% of contact center operations are using CCaaS as their primary platform.

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Employee Engagement Optimization: 2025

Metrigy's Employee Engagement Optimization: 2025 study provides insight into successful strategies for hybrid workplace collaboration in the age of AI. This study provides IT leaders with the insight they need to craft communications and collaboration strategies for 2025 and beyond.

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Press Release – January 14, 2025

Metrigy Releases Customer Experience MetriCast 3Q24 Market Shares

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Research Areas of Expertise

Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies.

Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies:

METRIGY EXPERTISE

Customer Engagement

  • Contact Center
  • CPaaS
  • Workforce Optimization
  • Self-Service
  • CRM
  • Digital Channels

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METRIGY EXPERTISE

Employee
Engagement

  • Unified Communications
  • Workplace Collaboration
  • Hybrid Work
  • Employee Experience
  • Content & Knowledge Management
  • Workflow Management

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Actionable metrics-based analysis and guidance covering the latest industry news.

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