Just as it is for customer experience, sentiment data is critical for understanding employee experience. This makes voice-of-the-employee applications just as important to optimizing EX as voice-of-the-customer software is to guiding CX transformation.
Metrigy’s Employee Experience: 2023-24 research study of ~500 companies examines the technologies and strategies companies have in place to understand employee behavior and optimize engagement. In this webinar, discover characteristics of the most successful companies, including data-driven decision making. In addition, find out employee experience platforms, intranets, voice-of-the-employee software, and other technologies correlate with success, in terms of key employee experience metrics such as employee productivity, retention, and satisfaction.
Even as companies settle into the workplace decisions they’ve made for today’s post-pandemic realities, IT leaders must continue assessing whether they’ve got the optimal mix of communications and collaboration tools for users—i.e., the right features at the right price, in the packaging that works best for them.
Robert Galop, CMO of the recently formed CPaaS Acceleration Alliance, shares a status report on the sate of CPaaS and the latest on this new organization.
In this webinar, get a status report on the agent experience based on Metrigy’s latest CX research, and discover the role AI, including conversational generative AI, and automation are playing today.