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Upcoming Webinar – WC Expert Insights Series 1 – Microsoft Teams Phone and the Contact Center: What do Enterprises Need to Know?

By Employee Engagement, Employee Engagement Webinars, Upcoming Webinars, Webinars, Workplace Collaboration, Workplace Collaboration Webinars
Business, telecom, IT, and contact center leaders often struggle with the role of Microsoft Teams in the contact center, its applicability, and how best to integrate Teams with dedicated contact…
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Exploring the Future of AI in Business: Agentics and Generative AI

By Artificial Intelligence, Artificial Intelligence Blog, Blog, Contact Center, Customer Engagement, Customer Engagement Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Artificial intelligence (AI) is rapidly becoming a game-changer for businesses worldwide, with organizations increasingly integrating AI solutions to streamline operations, improve customer experiences, and make more informed decisions.
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