A digital workplace, by any name, is where it’s the enterprise buzz is at. But what is a digital workplace? According to the people who use one, it’s the hub in which employees not only collaborate with peers, but also manage most of their work.
Metrigy’s research shows that more than most companies now use Microsoft Teams for collaboration, messaging, and meetings. Adoption of Teams Phone for PSTN voice calling is relatively low in comparison, but is growing rapidly as companies begin to realize the benefits of leveraging Teams for both collaboration and as their enterprise phone system.
BlueJeans, a Pioneer in video meetings, reaches end of life – and we can learn three significant things with its sunsetting. Verizon Business’ announcement on August 16 that it was…
Just as it is for customer experience, sentiment data is critical for understanding employee experience. This makes voice-of-the-employee applications just as important to optimizing EX as voice-of-the-customer software is to guiding CX transformation.
Customer obsession can boost a brand’s reputation and profits. But it requires C-suite dedication to CX, high levels of personalization and a positive employee experience.
Even as companies settle into the workplace decisions they’ve made for today’s post-pandemic realities, IT leaders must continue assessing whether they’ve got the optimal mix of communications and collaboration tools for users—i.e., the right features at the right price, in the packaging that works best for them.
For most large organizations, there is no single unified communications solution. Rather, companies manage a variety of platforms for calling, meetings, and messaging, both on-premises and in the cloud.
After years of promise, enterprise-grade FMC solutions are increasingly available.
As a whole, frontline workers comprise a substantial portion of the global workforce. These employees are most often the face of a company, providing services directly to customers and influencing brand perception.
For most companies today, hybrid work has become the modus operandi. On any given day, some employees will be working from home, and others from the office––and no matter where they are, they need to be able to communicate and collaborate with ease.
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