Metrigy’s Workplace Collaboration MetriCast 20223 study gathered data from 1,400 end-user organizations to provide insight into purchasing plans and vendor supporting collaboration.
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In this webinar, Metrigy and Ribbon will dive into the topic of contact center security and management. We’ll share some recent market research on a number of macro topics affecting the contact center, as well as the following:
Metrigy’s Employee Experience: 2023-24 research study of ~500 companies examines the technologies and strategies companies have in place to understand employee behavior and optimize engagement. In this webinar, discover characteristics of the most successful companies, including data-driven decision making. In addition, find out employee experience platforms, intranets, voice-of-the-employee software, and other technologies correlate with success, in terms of key employee experience metrics such as employee productivity, retention, and satisfaction.
Join CEOs from Metrigy and IntelePeer to learn about what the contact center of the future looks like, and how you can start planning for it today.
In this webinar, get a status report on the agent experience based on Metrigy’s latest CX research, and discover the role AI, including conversational generative AI, and automation are playing today.
In this webinar, learn about the role of collaboration in improving employee experience, Understand the types of collaboration behavior data available, and discover how collaboration behavior data can guide decision making for the hybrid workplace
Metrigy will announce the MetriStar Top Providers in several areas of Workplace Collaboration technologies, including Unified Communications-as-a-Service (UCaaS), Meeting applications, Team collaboration applications, Video room system equipment, Headsets, UC administrative management platforms, UC performance management platforms, and SIP trunking
Metrigy conducted a study with more than 500 consumers to understand what they like and dislike about their interactions with companies.
What are successful companies doing to improve the agent experience? Find out the key best practices–backed by real-world data and metrics–in this webinar with Metrigy CEO Robin Gareiss.
AI is all the rage now, especially for customer interactions. But how much value does it bring to the organization? We have the hard data on how much AI is changing business metrics. Join the first episode of our CX Optimization webinar series with Metrigy CEO Robin Gareiss to learn about the following
