In this webinar, Metrigy and Ribbon will dive into the topic of contact center security and management. We’ll share some recent market research on a number of macro topics affecting the contact center, as well as the following:
Join CEOs from Metrigy and IntelePeer to learn about what the contact center of the future looks like, and how you can start planning for it today.
In this webinar, get a status report on the agent experience based on Metrigy’s latest CX research, and discover the role AI, including conversational generative AI, and automation are playing today.
Metrigy conducted a study with more than 500 consumers to understand what they like and dislike about their interactions with companies.
What are successful companies doing to improve the agent experience? Find out the key best practices–backed by real-world data and metrics–in this webinar with Metrigy CEO Robin Gareiss.
AI is all the rage now, especially for customer interactions. But how much value does it bring to the organization? We have the hard data on how much AI is changing business metrics. Join the first episode of our CX Optimization webinar series with Metrigy CEO Robin Gareiss to learn about the following
The last of a three-part webinar series provides insight into our latest study on customer insights, and how they play a role in improving business metrics.
The last of a three-part webinar series provides insight into our latest study on customer insights, and how they play a role in improving business metrics.
The last of a three-part webinar series provides insight into our latest study on customer insights, and how they play a role in improving business metrics.
Metrigy’s Customer Experience MetriCast 20223 study gathered data from 1,700 end-user organizations to provide insight into purchasing plans and vendor supporting client experience. In this webinar we’ll share a snapshot of market forecasts, vendors, spending, what technologies correlate with CX success:
Topics include:
– Contact center platforms
– CRM
– CPaaS
– Workforce optimation
– Conversational AI
– Contact center management
– Voice of the customer
– Self-service knowledge base
-Marketing automation
-Agent assist
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