The last of a three-part webinar series provides insight into our latest study on customer insights, and how they play a role in improving business metrics.
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The last of a three-part webinar series provides insight into our latest study on customer insights, and how they play a role in improving business metrics.
The last of a three-part webinar series provides insight into our latest study on customer insights, and how they play a role in improving business metrics.
Metrigy’s Customer Experience MetriCast 20223 study gathered data from 1,700 end-user organizations to provide insight into purchasing plans and vendor supporting client experience. In this webinar we’ll share a snapshot of market forecasts, vendors, spending, what technologies correlate with CX success:
Topics include:
– Contact center platforms
– CRM
– CPaaS
– Workforce optimation
– Conversational AI
– Contact center management
– Voice of the customer
– Self-service knowledge base
-Marketing automation
-Agent assist
The second of a three-part webinar series provides insight into our latest study on customer insights, and how they play a role in improving business metrics.
This webinar provides insight into our latest study on customer insights, and how they play a role in improving business metrics.
In this webinar, Metrigy will share findings from its new Advanced CPaaS Development research study.
The majority of companies have rated customer satisfaction as their top business priority for three straight years, and successful companies are investing nearly $2,700 per employee per year in CX technologies.
The majority of companies have rated customer satisfaction as their top business priority for three straight years, and successful companies are investing nearly $2,700 per employee per year in CX technologies.
During this webinar, you’ll hear about Metrigy’s latest research on AI to help guide your strategy, followed by innovative offerings from Talkdesk to help execute on your strategy.
