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Integrated Unified Communications/Contact Center Drives Measurable Business Metrics

ABOUT THIS INFOGRAPHIC

A majority of companies recognize the value of integrated UC/CC, but the benefits they realize vary based on the extent of their integration. Even though 62.8% have integrated UC/CC, they are not necessarily on a natively integrated platform from a single vendor, resulting in potentially different user interfaces, custom code, and inconsistent feature sets. Not available for licensing.

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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

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