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Adding Conversational AI/Chatbots

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86% are using or planning to use customer-facing chatbots/virtual assistants.

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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Ask an Analyst: 2024 Trends in Collaboration Tech January 9, 2025
  • MetriSight Ep.75 – Pragmatic AI & Beyond: Smartsheet’s Take January 7, 2025
  • 8 AI Meeting Assistants to Consider in 2025 January 7, 2025
  • Ask an Analyst: 2024 Digital Workplace Trends January 6, 2025
  • 7 Customer Experience Trends to Know in 2025 January 6, 2025

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