Workplace Collaboration and Contact Center Security and Compliance: 2024-25

Author: Irwin Lazar, President and Principal Analyst

As both the number and feature set of collaboration and communications applications grow, so too does the need to ensure security and compliance, for both in-office and remote access. In this global study, we’ll provide actionable insight for successfully building and evolving UC and contact center security and compliance strategies; adapting to emerging technologies such as generative AI, user-generated video, and data generated by meeting apps; and funding and managing security programs.

Table of Contents

  • About Metrigy
  • Study Overview
  • Security Incidents
  • Security and Compliance Organization
  • Workplace Collaboration Security Strategy
  • Third-Party Security Platforms
  • Messaging Security and Compliance
  • Contact Center Security
  • Generative AI Security and Compliance
  • Generative AI and Customer Data
  • Video Content Security and Compliance
  • Participant Demographics