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Voice and email are still top channels with biggest growth for 2024 planned with Al-powered voicebots and chatbots.
BACK TO ALLInteraction Channels for Customer Experience
Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.
Phone: +1 877-638-7449
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- Metrigy Releases Workplace Collaboration MetriCast 3Q24 Market Shares January 31, 2025
- Top 5 Collaboration Features to Disable for Security Reasons January 22, 2025
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