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What’s Lacking in Today’s Customer Service?

ABOUT THIS INFOGRAPHIC

Based on Metrigy’s latest Al for Business Success 2025-26 research study, companies don’t have many chances in customer service to keep their customers. This study found that on average, customers say they allow 2.7 bad experiences before leaving.

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  • Previous ProjectMicrosoft Teams and the Contact Center: How to Optimize Selection and Integration

  • Next ProjectMost Valuable Use of Al Today

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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Press Release – Metrigy Study: 85% of Consumers Prefer Interacting with Humans vs. AI Agents for Customer Service February 18, 2026
  • Key Compliance Lessons for IT and CX Leaders February 18, 2026
  • Can You Afford Not to Invest in Knowledge Management? February 18, 2026
  • Consumers Overwhelmingly Prefer Human Agents in the Era of AI February 18, 2026
  • 8 AI Meeting Assistants to Consider in 2026 February 18, 2026

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