Hear from industry experts from Metrigy, NICE, and RingCentral, covering AI topics such as agent assist, transcription, and more.
In conjunction with sponsors NICE and RingCentral, Metrigy has kicked off its Expert Insights Webinar Series with a session on AI’s use in supercharging agent performance. The session is now available for viewing on Metrigy’s BrightTalk channel.
In the session, hear from Metrigy CEO Robin Gareiss, along with Elizabeth Tobey, VP of Marketing at NICE, and John Finch, Global VP Product Marketing at RingCentral, on an abundance of topics surrounding AI, including:
- How agent assist/copilots help agents in the moment during customer interactions to reduce average handle time, close sales, and improve customer satisfaction
- By what amount transcription and summarization shave time off post-call work, increasing agent efficiency
- The role of workforce engagement management , including AI-powered training, scheduling, and quality management evaluations, to improve both agent and supervisor performance
- How companies use voice of the customer analysis to guide agents on areas of deficiency
- What AI can do to improve agent wellness
“More than 70% of companies use AI for their customer experience (CX) strategies, but the number of options is dizzying. In this series, we focus on the role AI plays in improving agent performance,” Metrigy’s Gareiss says. “During these lively and informative sessions, viewers will learn how much companies spend on AI for CX, where the growth areas are, what successes companies are experiencing, and options from leading technology providers.”
To tune into this must-watch series, register to attend at BrightTALK.com.
