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AI for Business Success– A Consumer Perspective

Published on: June 8, 2025

Authors: Robin Gareiss, CEO and Principal Analyst; Matt Craig, Chief Data Scientist This annual study evaluates how consumers view AI, both in their own workplaces or education, as well as when they interact with companies. We will uncover gaps and alignments in what companies deliver and what consumers want or don't want. Learn about:
  • Consumer familiarity with AI
  • Concerns and trust levels with AI
  • Experiences using AI in their workplace
  • Experiences using AI in interactions with companies
Table of Contents
  • About Metrigy and Study Overview
  • AI in Consumer’s Lives
  • AI in the Workplace
  • AI in Customer Experience
  • AI Agents
  • Proactive Outreach


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