Learn how companies are finding value with agentics for their CX strategies, with experts from Metrigy, NiCE, and TechSee.
June 12, 2025 – Agentics has become the latest advancement of using AI in customer experience. Yet, only 52% of IT and CX leaders are familiar with the term. That’s why Metrigy, along with NiCE and TechSee, are producing must-see content to enlighten leaders on the value and cautions surrounding agentic AI strategies.
Metrigy’s second CX Expert Insights Webinar Series will explore how and when companies should deploy the technology for the best results. The series provides analysis based on a global research study of 1,104 companies, along with insights, recommendations, and informative product strategies from NiCE and TechSee. The session goes live on June 10 at 12 p.m. ET on Metrigy’s BrightTalk channel.
“Agentic AI holds such profound promise for delivering more effective and efficient customer service, but we still need to educate the market on when and how to use it,” says Robin Gareiss, Metrigy CEO. “Metrigy’s Expert Insights Program was designed to share research, analysis, and information from technology providers to help companies stay ahead of the curve with technology innovation.”
In the session, hear from Metrigy CEO Robin Gareiss, along with Elizabeth Tobey, VP of Marketing at NiCE, and Jon Burg, VP of Strategy and Performance at TechSee, on an abundance of topics surrounding agentics, including:
- Agentic basics: What does it mean to deploy agentics, and how is it different from other forms of AI?
- Examples of agentics in action and how companies are benefitting or will benefit
- Agentic virtual assistants for both customers and employees
- Agentic hierarchy: Agents and sub-agents across interconnected systems
- Where humans will be needed, now and in the future
To tune into this must-watch series, register for free and attend at BrightTALK.com.
