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OTT or Carrier-Bundled: Which UCaaS Option Is Best for You?

Published on: September 2, 2025

Author: Irwin Lazar, President & Principal Analyst Companies moving to or already have a cloud implementation but are reevaluating platform options have a growing array of choices for their communications needs. This issue paper provides insight into market trends around unified communications as a service (UCaaS) and actionable guidance for IT leaders as they evaluate the various alternatives in the market.
Table of Contents
  • Overview
  • Defining UCaaS
  • State of the Market
  • UCaaS Adoption Drivers
  • UCaaS Solution Alternatives
    • Over-the-Top Solutions
    • Carrier-Bundled Solutions
  • Comparing OTT and Carrier-Bundled Solutions
    • Features and User Experience
    • Flexibility and Control
    • Ongoing Management
    • Cost and Pricing
  • Picking the Right UCaaS Provider
  • Working With Metrigy


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