Newly Released Metrigy Workplace Collaboration MetriCast 2025 Study
November 24, 2025 – Research and advisory firm Metrigy released its Workplace Collaboration MetriCast 2025 market research study of nine key technology areas driving successful collaboration interactions. Many companies are keeping near-term spending flat across multiple areas including UCaaS, SIP trunking, headsets, and video conferencing headsets the study finds.
In the Workplace Collaboration MetriCast 2025 study, Metrigy analyzes buy-side market data provided by 775 IT leaders from 10 countries and 18+ vertical industries with operational and/or procurement responsibilities. Metrigy looks at technologies in use, providers, spending, ratings of the providers, and relative success using the products. Metrigy also examines the percentage of companies that are changing or planning/evaluating a change in providers, what’s driving them to leave, and which new providers they are considering in the following categories:
- PBXs
- Unified communications as a service (UCaaS)
- Meeting applications
- Video conferencing equipment
- IP desk phones
- Headsets
- Team collaboration
- SIP trunking
- Enterprise session border controllers (SBCs)
UCaaS has become the predominate phone and collaboration tool for businesses worldwide. While a number of companies are looking to keep UCaaS spending flat, beyond the core capabilities of phone, meetings, and messaging, 35% of businesses are willing to pay upwards of 20% more for enhanced features, the study finds. “There is an increasing level of importance in UCaaS bundled with productivity tools such as email, calendar, document creation, and file storage,” says Diane Myers, Metrigy senior research director.
This MetriCast study is part of Metrigy’s MetriCast Service, which also includes market forecast and shares across select customer experience and workplace collaboration technology categories, with quarterly updates; MetriRank vendor ratings across select categories; and the annual MetriStar Awards for vendors earning top customer sentiment ratings and whose customers achieve top business success. For more information, visit www.metrigy.com.
