MetriNote – Dialpad Advances Agentic AI Platform to Close AI Execution Gap

Published on: March 10, 2026

Author: Beth Schultz, VP of Research and Principal Analyst What's the news? On March 3, 2026, Dialpad announced updates for its Agentic AI Platform aimed at helping enterprises move AI projects out of the pilot stage and safely into scaled production. Debuting at Enterprise Connect 2026, taking place March 10-12, and now available, the new capabilities include:
  • Skill mining – Analyzes historical conversation data to pinpoint friction points and prioritize high-impact AI use cases
  • Proving ground and closed-loop analytics – Allows organizations to validate and optimize AI agent performance and ROI before deployment, unifying AI conversation data with contact center performance metrics like resolution rates, average handle time (AHT) and customer satisfaction (CSAT)
  • Agent Studio – A conversational AI interface that enables no-code, enterprise-grade AI agent creation for both digital and voice channels, featuring an ecosystem of connectors to align with enterprise workflows
  • Guardian – A real-time safety supervisor that continuously monitors agentic AI interactions to reduce data exposure risks and ensure compliance throughout the agent lifecycle


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