The expectation that AI-powered capabilities for customer and employee experiences will have positive impact on business success is widespread, and evidence is mounting to warrant such belief. Metrigy’s AI for…
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Over the years, “the future is now” is an expression that’s often been applied to one wave of technology innovation after another—but perhaps never as appropriately as in recent years,…
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That is, Cisco knocked Microsoft from the top spot on the strength of its market share (second largest), highest possible scores for financials and product mix, and above-average market share…
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AI has rapidly become a core part of most companies’ technology strategies, resulting in measurable improvements to their business success metrics. Metrigy has just released its AI for Business Success…
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Contact center employees have long had a siloed existence, typically separated from their business peers physically as well as virtually. Fortunately, many companies are starting to knock down the barriers,…
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Metrigy provides guidance on leading CPaaS players in its annual CPaaS MetriRank report, now available for 2024 for subscribers of our MetriCast Service.
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According to Metrigy’s latest research study, Employee Engagement Optimization 2025, companies are adjusting their strategies to strike the right balance between in-office and remote work.
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Artificial Intelligence (AI) continues to transform customer experience (CX) in remarkable ways. According to Metrigy's latest research, the role of AI showcases significant implications for how businesses manage and enhance…
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In the ever-evolving landscape of customer experience (CX), companies are continuously refining their strategies to stay ahead of the curve.
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In the ever-evolving landscape of customer experience, organizations are constantly striving to improve their interactions with clients. Metrigy's recent Customer Experience Optimization 2024-25 research study sheds light on the state…
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