Research Leader:
Customer Experience, Workplace Collaboration
Primary Focus Areas:
Contact Center, Communications Platform as a Service (CPaaS), Event Platforms, Session Border Controllers (SBCs), SIP Trunking & PSTN, Unified Communications (UC), and Video Conferencing
In her role at Metrigy, Diane develops and manages research projects with a focus on market forecasting, market shares, and vendor benchmarking.
Diane has over 30 years of telecom industry experience and is widely regarded as a top enterprise communications and collaboration analyst. She has extensive expertise in identifying new market opportunities. Working with startups, service providers, vendors, and the investment community, Diane helps clients identify new market opportunities; provides due diligence; and advises on positioning, product development, and business plans.
Prior to Metrigy, Diane was chief analyst for enterprise collaboration at Omdia. She led Omdia’s enterprise collaboration practice with a specialization in enterprise telephony, UC, SBCs, UCaaS, SIP trunking, and the adoption trends of service providers and businesses. Previously, Diane was with IHS Markit, which she joined in December 2014 during the acquisition of Infonetics Research. IHS Markit was subsequently merged with Informa to form Omdia. Diane has held many senior-level positions at BroadSoft, Stratecast Partners, FORE Systems, In-Stat, NCR, and Eastman Kodak.
Diane received her bachelor’s degree from Michigan State University and her MBA from Thunderbird, School of Global Management. She lives with her family in Akron, Ohio.
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