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Agent Empowerment Bolsters Customer Success

ABOUT THIS INFOGRAPHIC

By developing an agent-empowerment strategy, companies will improve customer experience. The strategy should address personnel, budget, interactions, architecture, technology toolkit, and analytics.

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  • Previous ProjectUsing Single UCC Provider Delivers Success

  • Next ProjectRoadmap to Stellar Customer Engagement

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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Are Businesses and Consumers on the Same AI Page? Metrigy’s Latest Study Tackles the Question! June 11, 2025
  • Do Consumers Really Want, or Value, AI for Customer Service? June 11, 2025
  • Five Principles for Evolving Meeting Spaces June 11, 2025
  • Metrigy Releases AI for Business Success – A Consumer Perspective 2025-26 Research Study June 11, 2025
  • Upcoming Webinar – Omnichannel 3.0: Mastering the Intersection of AI + Humans in a Digital-First World June 10, 2025

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