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By developing an agent-empowerment strategy, companies will improve customer experience. The strategy should address personnel, budget, interactions, architecture, technology toolkit, and analytics.
BACK TO ALLAgent Empowerment Bolsters Customer Success
Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.
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