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Agent experience is vital to customer success. Automating agent management, including scheduling, productive use of downtime, identification of KPI misses, and training, helps them to become more productive and pleased with their jobs. This, in turn, improves customer satisfaction.
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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.
Phone: +1 877-638-7449
+1 877-METRIGY (638-7449)
