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AI-Enabled Self-Service Done Right

ABOUT THIS INFOGRAPHIC

Implementing self-service knowledge bases paired with an AI virtual assistant boosts business success metrics.

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  • Previous ProjectUC/CC Integration Value

  • Next ProjectCustomer Service From Home Offices

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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Risks from AI, Automation Call for New Crop of CX Tools October 22, 2025
  • Why 9-1-1 Compliance Can’t Wait October 14, 2025
  • Technology Is Becoming More Important Than Humans In CX October 14, 2025
  • CPaaS MetriRank 2025: Twilio Keeps Top Spot October 9, 2025
  • Webinar – Leveraging Generative AI to Improve Collaboration October 6, 2025

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  • Research
    • Customer Experience
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    • Artificial Intelligence (AI)
    • Forecasting & Vendor Rankings
  • Services
    • Enterprise IT, CX & Business Leaders
    • Technology Providers
    • VC & Investors
    • Media and Speaker Bureaus
  • Resources
    • Infographics
    • Metrigy Blog
      • Robin Gareiss
      • Irwin Lazar
      • Beth Schultz
      • Diane Myers
    • MetriNotes
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      • Upcoming Webinars
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Metrigy Research

+1 877-METRIGY (638-7449)

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