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AI-Enabled Self-Service Done Right

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Implementing self-service knowledge bases paired with an AI virtual assistant boosts business success metrics.

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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Generative AI: A Double-Edged Sword in the Workplace November 19, 2024
  • Hybrid Work Strategies: Navigating the Future of Employee Engagement in 2025 November 14, 2024
  • Upcoming Webinar – Humans Still Matter (a lot) in CX, but AI Makes Them Better November 5, 2024
  • The Evolving Role of AI in Customer Experience: Insights from Metrigy’s 2024-25 Study October 28, 2024
  • Navigating Customer Experience Optimization: Insights from Metrigy’s 2024-25 Research October 16, 2024

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  • Research
    • Customer Engagement
    • Employee Engagement
    • Artificial Intelligence (AI)
    • Forecasting & Vendor Rankings
  • Services
    • Enterprise IT, CX & Business Leaders
    • Technology Providers
    • VC & Investors
    • Media and Speaker Bureaus
  • Resources
    • Infographics
    • Metrigy Blog
      • Robin Gareiss
      • Irwin Lazar
      • Beth Schultz
      • Diane Myers
    • MetriNotes
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      • Upcoming Webinars
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Metrigy Research

+1 877-METRIGY (638-7449)

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