ABOUT THIS INFOGRAPHIC
- 80% of businesses are using or planning to use bots.
- Top two functions are Voice of the Customer feedback and agent assist.
- 45% of companies view bots as part of their workforce already.
Consumer Al Bots are Better, But Still Need Work
Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.
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