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How Do Companies Interact With Their Customers?

ABOUT THIS INFOGRAPHIC

Successful companies have highest success metrics for revenue increase and cost decrease, as well as customer ratings improvement, after implementing AI. 56.7% of companies interact digitally, using an average of 5 interactions channels, with the most successful companies using 6.7 interactive channels. Facebook Messenger is the top mobile business app with 64.5% of successful companies using it today.

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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Upcoming Webinar – WC Expert Insights Series 1 – Microsoft Teams Phone and the Contact Center: What do Enterprises Need to Know? June 26, 2025
  • MetriSight Ep.82 – 2025 CX MetriStar Award Winners June 26, 2025
  • Drum Roll Please! Announcing our CX MetriStar 2025 Award Winners June 26, 2025
  • Metrigy Releases Workforce Engagement Management 2025-26 Research Study June 26, 2025
  • Webex Calling vs. Teams Calling: Compare the Telephony Tools June 17, 2025

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