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Interaction Channels for Customer Experience

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Voice and email are still top channels with biggest growth for 2024 planned with Al-powered voicebots and chatbots.

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  • Previous ProjectNearly Half of Companies Use Video for Customer Interactions

  • Next ProjectGuideposts for Success with Your Connected Workspaces

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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

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