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Making the Connection Between Employee & Customer Experience

ABOUT THIS INFOGRAPHIC

As companies revise or launch employee experience initiatives, tying the tools they use into the contact center can provide valuable insight around customer experience.

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  • Previous ProjectEmployee Experience Adoption To-Dos

  • Next ProjectCustomer Experience Transformation - CX Spending

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Metrigy is an innovative research firm focusing on the rapidly changing areas of Unified Communications & Collaboration (UCC)/digital workplace, and Customer Experience (CX)/contact center—along with several related technologies.

Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

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